Cancellation & Refund Policy
7. In case of a cancellation, the cancellation must be confirmed in writing via email – info@vikingheliskiing.com.
8. If a cancellation request is received less than ten (10) weeks before the commencement of your package, and if you can find a replacement for the package booked, all funds will be transferred to the replacement.
If you cannot find a replacement:
A – You can reschedule your reservation for the following year, but the non-refundable deposit in amount of 25% of the package price will not be transferred, so you must pay it again, or
B – If you cannot find a replacement and do not wish to transfer the package to the following year, no refund is required.
9. If a cancellation request from your side is received more than ten (10) weeks before the trip commencement date, you can move your reservation to the next year without losing any deposit or payments already made.
10. If VH receives cancellation more than ten (10) weeks before trip commencement, and you wish to not come in the next season, VH will only retain the non-refundable deposit amount.
11. A reservation will be cancelled immediately if VH has not received full payment by ten (10) weeks before the commencement of the ski tour.
12. VH reserves the right to cancel any ski package at anytime.
We always try to find new suitable dates for the package you’ve booked, but if no dates are suitable for you, a full refund will be given in this case.
In case of cancellation, we will notify you as soon as possible.
13. If you reach less than the guaranteed amount of vertical feet, we will reimburse you 30 EUR for every 1000 vertical feet not skied.
Refunds are only given if a person skis less than the guaranteed amount of vertical feet due to inclement weather, avalanche hazard or breakdown of equipment. We do not refund guests who do not reach their guaranteed vertical feet due to poor skiing ability, fitness or injury.
If you choose to stop skiing earlier than your guide recommends, or opt not to ski, no refunds will be issued if the guaranteed vertical feet are not reached.
14. We will not be liable to pay any compensation if we are forced to cancel or in any way change a trip because of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. These include bad weather, adverse snow conditions, unavoidable technical problems with transport, war or threat of war, civil strife, industrial disputes, natural disaster, epidemic, or terrorist activity.
15. If you arrive later than planned or leave earlier for any reason, no refund will be made from our side.
16. If you booked a Private Heli skiing package and didn’t ski some days from the package, we refund 3.000 EUR per day per group.
Refunds are given only if a group cannot ski due to inclement weather, avalanche hazard or breakdown of equipment. We would not refund the group if you didn’t ski due to poor skiing ability, fitness, or injury.
No refund will be issued if you decide to come in early or not ski at all.
17. Heliski packages are sold in units. Therefore no refund is issued if there is no skiing on certain days because of inclement weather or helicopter breakdown. No refunds are issued in whole or part for unused days within the package due to late arrival or early departure.
18. By its very nature, off-piste and heli-skiing require significant flexibility. Whether or not a trip can proceed as planned or at all largely depends on weather and snow conditions. In these circumstances, changes or cancellations can be made at the last minute. Our guides and pilots have absolute discretion regarding whether to determine if a trip (or any part of a trip) can proceed or continue, and you will be expected to comply with their instructions.
19. We guarantee 75% of skied vertical feet (VF) from your package.
For example, if you have 60.000 VF in your package but manage to ski/snowboard 75% out of 60.000 VF (45.000 VF), we do not refund the remaining 25%, which in this case equals 15.000 VF.
If you ski/snowboard less than the guaranteed amount of your vertical feet, we refund 30 EUR per 1.000 VF.