Bella Coola Helisports

Payments

Securing your heli-skiing adventure is a simple two-step process. It begins with a deposit, which sets everything in motion. The balance, due later, finalizes your commitment and guarantees your seat.

Installment 1: Non-Refundable Deposit

When you book with us, we require a non-refundable deposit of CA$3,500 per person for Small Group packages and CA$5,000 per person for Private packages.

For lodge buyouts, deposit amounts vary by group; however, the group is collectively responsible for the full buyout deposit, regardless of any individual changes or cancellations within the group.

If you are booking within 90 days of your trip start date, full non-refundable payment is required upfront.

Installment 2: Remaining Balance

The remaining balance of your package is due at least 90 days prior to the start date of the program. We’ll send you a friendly reminder closer to the date.

 

Insurance

Peace of mind for the unexpected. Heli-skiing is a significant investment and as a result, we strongly suggest that all of our guests purchase insurance. From unexpected injuries during preseason preparation to lost luggage and flight delays, you never know what life will throw at you. Proper coverage is an essential aspect of responsible travel.

Trip Cancellation Insurance

Given our cancellation policy, we advise all guests to purchase trip interruption and cancellation insurance to protect their investment.

Extended Medical Insurance

Ensure your medical insurance provides comprehensive coverage for health care needs while in Canada. If you’re visiting from outside of Canada, your policy should include transport back to your home country if necessary.

Emergency Evacuation Insurance

In the event of an injury requiring air ambulance services, these expenses will be the responsibility of the injured party. Proper insurance can help mitigate these potentially significant costs.

Personal Property Insurance

We recommend insuring your personal belongings against loss or damage. Please verify that your coverage extends to your stay in Canada, as standard homeowner’s insurance may not be sufficient.

For more information or to purchase insurance online, we recommend visiting Acera Insurance. They specialize in coverage for adventure travel and can provide options tailored to your needs.

 

Cancellations

We get it—life can be unpredictable. If you find yourself in the unfortunate position of needing to cancel your heli-skiing adventure, we’re here to help guide you through the process.

First things first: we strongly recommend purchasing cancellation insurance from Acera Insurance when you book. It’s a small step that can provide peace of mind.

Our Cancellation Policy

More Than 90 Days Before Your Trip

Your first payment is non-refundable, but we have options for you:

  1. Subject to availability, you may reschedule to a later date within the same season. If applicable you will be required to pay the rate difference.
  2. Subject to the terms and conditions associated with the initial purchase, you can find a substitute to take over your booking and have them reimburse you directly. The first installment will remain attached to the original booking and the substitute will be responsible for submitting the balance payment at least 90 days prior to the start date of the program.

Less Than 90 Days Before Your Trip

At this stage, both payments are non-refundable. To help make the best of the situation, we offer these options:

  1. We can attempt to resell your seat on your behalf. If we can resell the seat, we will credit your account for the amount we sold it for, minus a $500 administration fee.
  2. Subject to the terms and conditions associated with the initial purchase, you can find a substitute to take over your booking and have them reimburse you directly.

Guarantees

We’re committed to maximizing your time in the mountains. That’s why we offer guarantees tailored to your chosen experience—vertical feet for our Small Group packages and helicopter hours for our Private groups and Private buyouts. Here’s how we ensure your trip soars beyond your expectations.

Small Group Packages - Vertical Feet/Metres Per Person

Small Group Packages include:

  • Small Group Vertical
  • Expert Group Vertical
  • Unlimited Vertical

All Small Group packages include a designated number of vertical feet per person, based on the length of stay, with a guaranteed minimum of 80% of the program vertical.

For example, a 7-night Small Group Vertical program at Tweedsmuir Park Lodge includes 100,000 vertical feet, with a guaranteed minimum of 80% (80,000 vertical feet). The same 80% guarantee applies to Expert Group Vertical and Unlimited Vertical programs, based on the vertical allocation associated with each stay.

If mechanical issues or weather conditions prevent you from reaching the guaranteed minimum by the end of the program, you will be presented with the option to receive either a partial refund or a credit toward a future trip.

Refunds or credits may be applied toward lodge incidentals and gratuities or returned to your original method of payment. They are calculated using the following formula:

(Guaranteed Vertical – Actual Vertical) ÷ 1,000 × Dollar Rate per 1,000 Vertical Feet

Example

Let’s assume that at the end of your program, you skied 70,000 vertical feet.

80,000 (guaranteed) – 70,000 (actual) = 10,000 vertical feet shortfall
10,000 ÷ 1,000 = 10 units
10 × $72 = $720 refund or credit

Private Packages & Lodge Buyouts - Helicopter Hours Per Group

Private Packages include:

  • Private Helicopter & Lodge
  • Private Helicopter, Shared Lodge

Private programs include a designated number of helicopter hours per group, based on the length of stay, with a guaranteed minimum of 80% of the allocated helicopter hours.

For example, a 7-night Private Helicopter program at Tweedsmuir Park Lodge includes 8 helicopter hours, with a guaranteed minimum of 80% (6.4 hours).

If mechanical issues or weather conditions prevent your group from reaching the guaranteed minimum by the end of the program, you will be presented with the option to receive either a partial refund or a credit toward a future trip.

Refunds or credits may be applied toward lodge incidentals and gratuities or returned to the original method of payment. They are calculated using the following formula:

(Guaranteed Helicopter Hours – Actual Helicopter Hours) × Hourly Rate

Example

Let’s assume that at the end of your program, your group flew 6.0 helicopter hours.

6.4 (guaranteed) – 6.0 (actual) = 0.4 hour shortfall
0.4 × $4,780 = $1,912 refund or credit

 

Privacy Policy

HomepagePrivacy Policy

At BELLA COOLA HELI SPORTS, we recognize the importance of safeguarding your privacy and protecting the confidentiality of your personal information. Whether you interact with us online or in person, we are committed to ensuring that your experience is safe and secure. This Privacy Policy outlines our responsibilities and your rights concerning the collection, use, and disclosure of your personal information in compliance with the Personal Information Protection Act (PIPA) of British Columbia, the General Data Protection Regulation (GDPR), and other applicable international privacy laws.

This policy applies to individuals who are customers of BELLA COOLA HELI SPORTS. It does not apply to information collected, used, or disclosed with respect to corporate or commercial entities.

1. Definitions

  • “Personal information”: Any information about an identifiable individual, including names, addresses, email addresses, financial information, and other data. It excludes business contact information such as a person’s name, title, business address, or business telephone number.
  • “Customer”: Any individual who purchases, uses, or applies to use BELLA COOLA HELI SPORTS products or services.
  • “Third party”: Any individual or organization other than BELLA COOLA HELI SPORTS and the customer.

 

2. Our Responsibilities

BELLA COOLA HELI SPORTS is responsible for the personal information in its control and has appointed a Privacy Officer to oversee compliance with this Privacy Policy.

 

3. Purposes for Collection, Use, and Disclosure

We collect and use personal information for the following purposes:

  • To develop, enhance, or provide our products and services
    • Example: Collecting financial information to process payments for tours.
  • To improve our products and services
    • Example: Using feedback from customer satisfaction surveys to enhance the experience.
  • To respond to inquiries
    • Example: Using the contact details provided through our website to answer questions.
  • For identification and verification
    • Example: Verifying your identity when accessing your personal information.
  • For direct marketing (with explicit opt-in consent as required by law)
    • Example: Sending promotional emails about new products and services if you have opted in.
  • To comply with legal and regulatory requirements
    • Example: Disclosing information when legally required, such as for tax purposes or audits.

Note: We do not share your personal information with third parties for their marketing purposes.

 

4. Legal Basis for Processing (GDPR Compliance)

In accordance with the GDPR, we rely on the following legal bases for processing personal data:

  • Performance of a contract: When processing is necessary for the performance of a contract with you.
  • Legitimate interests: When processing is required for legitimate business purposes, such as improving services, unless your interests override these.
  • Consent: Where you have provided consent for specific purposes (e.g., receiving marketing materials). You may withdraw your consent at any time.

 

5. Consent

Your use of our services constitutes implied consent for us to collect, use, and disclose your personal information as outlined in this policy. However, where explicit consent is required by law (e.g., GDPR jurisdictions), we will obtain your explicit consent before processing your data for specific purposes.

You may refuse or withdraw consent at any time by contacting our Privacy Officer at +1 604 932 3000 or by email. We will explain the implications of withdrawing consent and process your request accordingly.

 

6. Limiting Collection

We limit the collection of personal information to what is necessary for the purposes identified in this policy.

 

7. Limiting Use, Disclosure, and Retention

We do not use or disclose personal information for purposes other than those for which it was collected, except as required by law or with your consent. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

 

8. Accuracy of Personal Information
We make all reasonable efforts to ensure that personal information is accurate, complete, and up to date. You are encouraged to inform us of any changes to your personal information to ensure its accuracy.

 

9. Safeguards

We employ a variety of physical, administrative, and technological safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, and restricted access to personal data.

 

10. International Transfers (GDPR and PIPA Compliance)

Personal information may be transferred, stored, or processed outside your country of residence, including in countries that may have different data protection laws. In such cases, we will ensure that appropriate safeguards, such as standard contractual clauses or data transfer agreements, are in place to protect your information as required by the GDPR and PIPA.

 

11. Openness and Transparency
We are committed to transparency regarding our privacy practices. For any inquiries or further information, please contact our Privacy Officer at marketing@bellacoolahelisports.com or +1 604 932 3000.

 

12. Access to Personal Information
You have the right to access your personal information under our control. Requests for access can be made in writing to the Privacy Officer. In certain cases, we may not provide access if restricted by law (e.g., where access may reveal the personal information of another individual or is subject to legal privilege).

If access is denied, we will provide the reason for the denial. You may also request corrections to your personal information, and if applicable, we will update and notify relevant third parties of the amendments.

 

13. Data Subject Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have additional rights under the GDPR, including:

  • The right to request access to your personal data.
  • The right to rectify inaccurate personal data.
  • The right to erasure (right to be forgotten).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing for direct marketing purposes.
  • The right to withdraw consent where we rely on consent to process your data.

To exercise any of these rights, please contact our Privacy Officer.

 

14. Revisions to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal obligations, or our practices. Please review the current version of the policy on our website at www.bellacoolaheliskiing.com or contact us for the latest version.

 

15. Website Privacy

Our website uses cookies and other tracking technologies to enhance user experience and analyze site usage. By continuing to use our site, you consent to our use of cookies. You may adjust your browser settings to block or delete cookies, but this may affect your experience on our website.

 

16. Questions or Concerns Regarding Compliance

If you have any questions or concerns regarding this Privacy Policy or our compliance with privacy regulations, you may contact our Privacy Officer by email at marketing@bellacoolahelisports.com or by phone at +1 604 932 3000. We will investigate all complaints and take appropriate action to resolve any issues, including updating our practices and policies as necessary.

For general inquiries about privacy regulations, you may contact:

 

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